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(Update) Occurance of a G-Portal System Failure and the Recovery (December 19th, 2023)
June 20 2024 Published in
Regarding the delay in the provision of GCOM-C products which we informed on Dec. 19th, 2023, the status on June 20th, 2024 is shown below.

[GCOM-C products]
Recovery status of delayed products : Completed
Recovery status of products with inadequate precision (because of insufficient period for RSRF processing):
  • Jan. 2024 products:
    • All L2 and L3 land products (except for LTOA and LST) will be reregistered between June 26th and Aug. 13th, 2024.
    • Correspondent products available from G-Portal now will be deleted before reregistration of them. (Therefore, they will become temporary (less than a week) unavailable).
    • Target products list will be uploaded to Shikisai portal in a few days.
      https://shikisai.jaxa.jp/faq/faq0156.html?021

  • Feb. 2024 products: Under consideration


<Mar. 7th, 2024 Published in>
Regarding the delay in the provision of GCOM-C products which we informed on Dec. 19th, 2023, the status on March 7th, 2024 is shown below.

[GCOM-C products]
Confirming the completeness of recovery


<Feb. 15th, 2024 Published in>
Regarding the delay in the provision of GCOM-C products which we informed on Dec. 19th, 2023, the status on February 15th, 2024 is shown below.

[GCOM-C products]
Recovery status of delayed products :
Recovery work will begin on Feb 15th, 2024 for Dec.18th, 2023 - Dec 31th 2023 GCOM-C products. Dec.18th, 2023 products will be provided first.
We will update info once recovery schedule becomes clearer.

Note: Some GCOM-C products between Dec 18th - Dec 31th ,2023, which are already registered to G-portal, will be temporarily removed from G-Portal just before the recovery of them. (They will be re-registered soon.)


<Dec. 27th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 27th, 2023 is shown below.

[GCOM-C products]
 Provision of new products : Restarted
   Near Realtime Product:Dec. 22th, 2023 07:00(UTC)-
   Standard Product:Dec. 25th, 2023 05:20 (UTC)
 Recovery status of delayed products : To be determined (After Jan, 2024)

 *Details of recovery process (data missing period, insufficient period
   for RSRF processing) are being confirmed.
 *Processing requests for GCOM-C products: Restarted at Dec. 22th, 2023 07:00(UTC).

[GCOM-W products]
 Provision of new products : resumed
 Recovery status of delayed products: Completed

[GPM/GSMaP products]
 Provision of new products : resumed
 Recovery status of delayed products : Completed

We apologize for the inconvenience.


<Dec. 26th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 26th, 2023 is shown below.

[GCOM-C products]
 Provision of new products : Restarted
   Near Realtime Product:Dec. 22th, 2023 07:00(UTC)-
   Standard Product:Dec. 25th, 2023 05:20 (UTC)
 Recovery status of delayed products : To be determined (After Jan, 2024)

 *Some standard products (statistical products, L2 tile products, etc) will still not
   be created or provided with fewer input files than usual.
 *Details of recovery process (data missing period, insufficient period for RSRF
   processing, affected standard products) are being confirmed.
 *Processing requests for GCOM-C products: Restarted at Dec. 22th, 2023 07:00(UTC).

[GCOM-W products]
 Provision of new products : resumed
 Recovery status of delayed products: Completed

[GPM/GSMaP products]
 Provision of new products : resumed
 Recovery status of delayed products : Completed

We apologize for the inconvenience.


<Dec. 25th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 25th, 2023 is shown below.

[GCOM-C products]
 Provision of new products : Restarted
   Near Realtime Product:Dec. 22th, 2023 07:00(UTC)-
   Standard Product:Dec. 25th, 2023 05:20 (UTC)
 Recovery status of delayed products : To be determined (After Dec. 26th, 2023)

 *Some standard products (statistical products, L2 tile products, etc) will still not
  be created or provided with fewer input files than usual. Details will be forthcoming.

 *Processing requests for GCOM-C products: Restarted at Dec. 22th, 2023 07:00(UTC).

[GCOM-W products]
 Provision of new products : resumed
 Recovery status of delayed products: Completed

[GPM/GSMaP products]
 Provision of new products : resumed
 Recovery status of delayed products : Completed

We apologize for the inconvenience.


<Dec. 22th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 22th, 2023 is shown below.

[GCOM-C products]
 Provision of new products : Restart providing (Some products)
   Near Realtime Product:Dec. 22th, 2023 08:00(UTC)-
   Standard Product:After Dec. 28th, 2023
 Recovery status of delayed products : To be determined (After Dec. 25th, 2023)
 *Processing requests for GCOM-C products will restart Dec. 22th, 2023 08:00(UTC).

[GCOM-W products]
 Provision of new products : resumed
 Recovery status of delayed products: Completed

[GPM/GSMaP products]
 Provision of new products : resumed
 Recovery status of delayed products : Completed

We apologize for the inconvenience.


<Dec. 21th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 21th, 2023 is shown below.

[GCOM-C products]
 Provision of new products : Suspended
 Recovery status of delayed products : To be determined
 *Processing requests for GCOM-C products will result in an error.

[GCOM-W products]
 Provision of new products : resumed
 Recovery status of delayed products: Completed

[GPM/GSMaP products]
 Provision of new products : resumed
 Recovery status of delayed products : Completed

We apologize for the inconvenience.


<Dec. 20th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 20th, 2023 is shown below.

[GCOM-C products]
 Provision of new products : Suspended
 Recovery status of delayed products : To be determined

[GCOM-W products]
 Provision of new products : resumed
 Recovery status of delayed products: Completed

[GPM/GSMaP products]
 Provision of new products : resumed
 Recovery status of delayed products : Under recovering one by one

We apologize for the inconvenience.


<Dec. 19th, 2023 Published in>
A G-Portal system failure occurred in the following time period.

 December 19th, 2023 02:45 - 14:45(UTC)

In the period, some of the following services were unavailable.

 User registration
 Change Password
 Change user information
 Product processing request
 Ordering products

G-Portal system was now recovered, but the provision of some products to be registered in and after the period might have been delayed.
The situation of the delay and the status of the recovery will be uploaded to the "INFO" of G-Portal web page.

We apologize for any inconvenience this may cause.
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