The e-mail server issue on July 15th was resolved around July 17th 08:00 (UTC).

If you requested product processing or production, excluding orders for ALOS/ALOS-2 products and ALOS Series Open and Free Data, during the email server issue, it is possible that a notification email "Notice of completion of product production" was not sent after processing was completed.
In this case, please login to the G-Portal website and check your production status. If the status shows as "Processing completed," please click the "Download" button to download the file.
For detailed instructions, please refer to the user manual below.

G-Portal User's Manual
 https://gportal.jaxa.jp/gpr/assets/mng_upload/COMMON/upload/GPortalUserManual_en.pdf#page=76

We apologize for any inconvenience this may have caused.

<July 15th, 2025 Published>
Due to e-mail server issue, email delivery has been delayed or suspended for the following services since around 01:30(UTC) July 15th, 2025.

 [Affected services]

• Inquiries to G-Portal Support Desk
• New User Registration
• "Change User Information" on the Account Service page
• "Change Password" on the Account Service page
• "Delete User Information" on the Account Service page
• Notifications for acceptance of product processing requests and completion of processing
• Notifications for production receipt and completion of ALOS/ALOS-2 product

We will announce when the issue has been resolved.
We apologize for the inconvenience.

Previous

Next