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(Update) Occurance of a G-Portal System Failure and the Recovery (December 19th, 2023)
Regarding the delay in the provision of GCOM-C products which we informed on Dec. 19th, 2023, the status on March 7th, 2024 is shown below.
[GCOM-C products]
Confirming the completeness of recovery
<Feb. 15th, 2024 Published in>
Regarding the delay in the provision of GCOM-C products which we informed on Dec. 19th, 2023, the status on February 15th, 2024 is shown below.
[GCOM-C products]
Recovery status of delayed products :
Recovery work will begin on Feb 15th, 2024 for Dec.18th, 2023 - Dec 31th 2023 GCOM-C products. Dec.18th, 2023 products will be provided first.
We will update info once recovery schedule becomes clearer.
Note: Some GCOM-C products between Dec 18th - Dec 31th ,2023, which are already registered to G-portal, will be temporarily removed from G-Portal just before the recovery of them. (They will be re-registered soon.)
<Dec. 27th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 27th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Restarted
Near Realtime Product：Dec. 22th, 2023 07:00(UTC)-
Standard Product：Dec. 25th, 2023 05:20 (UTC)
Recovery status of delayed products : To be determined (After Jan, 2024)
*Details of recovery process (data missing period, insufficient period
for RSRF processing) are being confirmed.
*Processing requests for GCOM-C products: Restarted at Dec. 22th, 2023 07:00(UTC).
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 26th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 26th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Restarted
Near Realtime Product：Dec. 22th, 2023 07:00(UTC)-
Standard Product：Dec. 25th, 2023 05:20 (UTC)
Recovery status of delayed products : To be determined (After Jan, 2024)
*Some standard products (statistical products, L2 tile products, etc) will still not
be created or provided with fewer input files than usual.
*Details of recovery process (data missing period, insufficient period for RSRF
processing, affected standard products) are being confirmed.
*Processing requests for GCOM-C products: Restarted at Dec. 22th, 2023 07:00(UTC).
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 25th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 25th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Restarted
Near Realtime Product：Dec. 22th, 2023 07:00(UTC)-
Standard Product：Dec. 25th, 2023 05:20 (UTC)
Recovery status of delayed products : To be determined (After Dec. 26th, 2023)
*Some standard products (statistical products, L2 tile products, etc) will still not
be created or provided with fewer input files than usual. Details will be forthcoming.
*Processing requests for GCOM-C products: Restarted at Dec. 22th, 2023 07:00(UTC).
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 22th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 22th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Restart providing (Some products)
Near Realtime Product：Dec. 22th, 2023 08:00(UTC)-
Standard Product：After Dec. 28th, 2023
Recovery status of delayed products : To be determined (After Dec. 25th, 2023)
*Processing requests for GCOM-C products will restart Dec. 22th, 2023 08:00(UTC).
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 21th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 21th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Suspended
Recovery status of delayed products : To be determined
*Processing requests for GCOM-C products will result in an error.
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 20th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 20th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Suspended
Recovery status of delayed products : To be determined
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Under recovering one by one
We apologize for the inconvenience.
<Dec. 19th, 2023 Published in>
A G-Portal system failure occurred in the following time period.
December 19th, 2023 02:45 - 14:45(UTC)
In the period, some of the following services were unavailable.
User registration
Change Password
Change user information
Product processing request
Ordering products
G-Portal system was now recovered, but the provision of some products to be registered in and after the period might have been delayed.
The situation of the delay and the status of the recovery will be uploaded to the "INFO" of G-Portal web page.
We apologize for any inconvenience this may cause.
[GCOM-C products]
Confirming the completeness of recovery
<Feb. 15th, 2024 Published in>
Regarding the delay in the provision of GCOM-C products which we informed on Dec. 19th, 2023, the status on February 15th, 2024 is shown below.
[GCOM-C products]
Recovery status of delayed products :
Recovery work will begin on Feb 15th, 2024 for Dec.18th, 2023 - Dec 31th 2023 GCOM-C products. Dec.18th, 2023 products will be provided first.
We will update info once recovery schedule becomes clearer.
Note: Some GCOM-C products between Dec 18th - Dec 31th ,2023, which are already registered to G-portal, will be temporarily removed from G-Portal just before the recovery of them. (They will be re-registered soon.)
<Dec. 27th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 27th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Restarted
Near Realtime Product：Dec. 22th, 2023 07:00(UTC)-
Standard Product：Dec. 25th, 2023 05:20 (UTC)
Recovery status of delayed products : To be determined (After Jan, 2024)
*Details of recovery process (data missing period, insufficient period
for RSRF processing) are being confirmed.
*Processing requests for GCOM-C products: Restarted at Dec. 22th, 2023 07:00(UTC).
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 26th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 26th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Restarted
Near Realtime Product：Dec. 22th, 2023 07:00(UTC)-
Standard Product：Dec. 25th, 2023 05:20 (UTC)
Recovery status of delayed products : To be determined (After Jan, 2024)
*Some standard products (statistical products, L2 tile products, etc) will still not
be created or provided with fewer input files than usual.
*Details of recovery process (data missing period, insufficient period for RSRF
processing, affected standard products) are being confirmed.
*Processing requests for GCOM-C products: Restarted at Dec. 22th, 2023 07:00(UTC).
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 25th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 25th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Restarted
Near Realtime Product：Dec. 22th, 2023 07:00(UTC)-
Standard Product：Dec. 25th, 2023 05:20 (UTC)
Recovery status of delayed products : To be determined (After Dec. 26th, 2023)
*Some standard products (statistical products, L2 tile products, etc) will still not
be created or provided with fewer input files than usual. Details will be forthcoming.
*Processing requests for GCOM-C products: Restarted at Dec. 22th, 2023 07:00(UTC).
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 22th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 22th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Restart providing (Some products)
Near Realtime Product：Dec. 22th, 2023 08:00(UTC)-
Standard Product：After Dec. 28th, 2023
Recovery status of delayed products : To be determined (After Dec. 25th, 2023)
*Processing requests for GCOM-C products will restart Dec. 22th, 2023 08:00(UTC).
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 21th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 21th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Suspended
Recovery status of delayed products : To be determined
*Processing requests for GCOM-C products will result in an error.
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Completed
We apologize for the inconvenience.
<Dec. 20th, 2023 Published in>
Regarding the delay in the provision of some satellite products which we informed, the status on December 20th, 2023 is shown below.
[GCOM-C products]
Provision of new products : Suspended
Recovery status of delayed products : To be determined
[GCOM-W products]
Provision of new products : resumed
Recovery status of delayed products: Completed
[GPM/GSMaP products]
Provision of new products : resumed
Recovery status of delayed products : Under recovering one by one
We apologize for the inconvenience.
<Dec. 19th, 2023 Published in>
A G-Portal system failure occurred in the following time period.
December 19th, 2023 02:45 - 14:45(UTC)
In the period, some of the following services were unavailable.
User registration
Change Password
Change user information
Product processing request
Ordering products
G-Portal system was now recovered, but the provision of some products to be registered in and after the period might have been delayed.
The situation of the delay and the status of the recovery will be uploaded to the "INFO" of G-Portal web page.
We apologize for any inconvenience this may cause.
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