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Processing failure for GCOM-C products
October 2 2019 Published in
Product processing request for GCOM-C products may fail, and status does not change from the “processing”.

The process fails without e-mail notification from G-Portal. The production status is displayed as "Processing" or "Preparation error" on the G-Portal web page.

The cause is under investigation. Until the system is fixed, please download the HDF5 file, and execute format conversion, scene shift, and clipping with SGLI User Tool.

We are sorry for the inconvenience.
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