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Download failure of multiple product files by Zip/Tar archive
"Process all products selected" may fail if "Batch download (Zip or Tar)" is selected for the download method and the number of selected products exceeds some limit.
− The process fails without e-mail notification from G-Portal.
The production status is displayed as "Preparation error" on the G-Portal web page.
− The problem is caused by insufficient system memory to handle large Zip/Tar archive.
Please take either of the workarounds below until the problem is fixed.
⋅ Select smaller number of products to download with Zip/Tar archive. The limit varies
according to the size of a single product file.
⋅ Select "Download individually" as the download method.
We are sorry for the inconvenience.
− The process fails without e-mail notification from G-Portal.
The production status is displayed as "Preparation error" on the G-Portal web page.
− The problem is caused by insufficient system memory to handle large Zip/Tar archive.
Please take either of the workarounds below until the problem is fixed.
⋅ Select smaller number of products to download with Zip/Tar archive. The limit varies
according to the size of a single product file.
⋅ Select "Download individually" as the download method.
We are sorry for the inconvenience.
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